Your services during COVID19

Update to our services during the COVID national lockdown

UPDATE: 23 February


Yesterday, the Prime Minister shared the government’s roadmap to lifting lockdown restrictions and getting us back to some form of normal. Although it’s going to be a slow process, it’s some well-needed good news.

With that in mind, we wanted to update you on our services and ways of working as a result of the latest announcement.

Our services will continue as they are

We’ll continue running all our services in line with the latest government guidance about working in people’s homes. This includes our repairs and maintenance services, gas servicing, grounds maintenance, estate and property inspections and lettings service.

We’re doing all we can to keep you safe but there are ways you can help too

Please be assured that we are following all the COVID19 safety measures including the government’s ‘hands, face, space’, we use protective equipment and maintain social distancing.

For your own added protection and reassurance, we suggest that you also wear a face covering and maintain social distancing when we enter your home. If you don’t have a face covering and would like one, just let us know and we’ll be happy to provide one.

Please tell us if you’re showing COVID19 symptoms

You can book your repairs in the usual ways. The quickest way is through the portal. If you have a repair booked and you or a member of your household is showing COVID19 symptoms, please let us know and we will happily rebook the appointment.

We’ll take extra care with our vulnerable customers

We’ll continue to take extra care with our vulnerable and elderly customers.

We’re aware that the Government’s introduced some revised guidance on Lateral Flow Tests for visitors to residents in care homes. Were currently reviewing how this will affect our safety procedures when working in our Independent Living and Partnership Living schemes.

We’re continuing our lettings, property visits and support services

In addition to repairs, we’re also continuing to let properties, carry out housing management visits, grounds maintenance and provide additional financial, employment and community support.

Our cafes are currently open for takeaways only. We’ll also look to repurpose these to support food distribution to vulnerable customers and will continue with our welfare calls through our Buddy Club.

We’re here to help

We know that this is a really difficult time for everyone. If you are worried about paying your rent or finding things difficult, please contact us.

There are several ways you can contact us.