Your services during COVID19 lockdown

Update to our services during the COVID national lockdown

UPDATE: 5 January

Abri’s services during the national lockdown

Please read this update as it contains important information about your safety and Abri services during lockdown

On Monday, the Prime Minister made an announcement that England will be, once again, going into a national lockdown for at least the next six weeks. This has come following a rise in cases, mainly due to the new strain that has been spreading across the country more rapidly but which, thankfully, does not result in more serious illness.

We have considered the government’s latest restrictions and can now provide you an update on our services.

The full government guidance can be found here.

We’re in a much better place than we were in March

We’d like to reassure you that we are in a much better place to support our colleagues and our customers than we were in March last year. We’ve got all the necessary protective equipment (like gloves and masks) to help us carry out our roles as safely as possible.

Our services will continue

We’ll continue running all our services in line with the latest government guidance about working in people’s homes. This includes our repairs and maintenance services, gas servicing, grounds maintenance, estate and property inspections and lettings service.

We’re doing all we can to keep you safe but there are ways you can help us too

We understand this is a very uncertain time, but please be assured that we are following all the COVID-19 safety measures including the government’s ‘hands, face, space’ to keep everyone safe. We regularly wash our hands, use protective equipment and maintain social distancing.

For your own added protection and reassurance, we suggest that you also wear a face covering and maintain social distancing when we enter your home. If you don’t have a face covering and would like one, just let us know and we’ll be happy to provide you with one.

If you’re living in a block or residential building we also ask that you:

  • Wash your hands before and after using communal facilities like lifts, bins sheds, bike sheds and laundry rooms

  • Take the stairs if you can (to avoid overcrowding in lifts

  • Don’t share the lift with anyone outside of your household

  • Keep a two-metre distance from others waiting for lifts and in communal areas

  • Wear a face covering in communal areas

  • Keep to social distancing rules in laundry rooms, bike sheds and bin stores.

We’ll continue to take extra care with our vulnerable customers

As we continue to provide services we’ll take extra care for our customers in Independent Living schemes. We’ll continue to prioritise anti-viral cleaning of all high-contact areas such as door handles, handrails and communal alarms. The communal areas will still remain closed but gardens are available for you to use. We ask that you continue to maintain a social distance from others when using this area and keep it to a minimum.

Please tell us if you’re showing COVID-19 symptoms

You can book repairs in the usual ways, the quickest and easiest is through My Radian/My Yarlington. In an emergency, or if you don’t have the internet, you can call our customer service team on 0300 123 1567/01935 404500.

If you have a repair booked and you or a member of your household is displaying COVID-19 symptoms, please let us know and we will happily rebook the appointment.

We’re continuing our lettings, property visits and support services

In addition to repairs, we’re also continuing to let properties, carry out housing visits and inspections, and support victims of anti-social behaviour or domestic abuse. We will provide these services over the phone or online where possible.

Where we do need to carry out a visit in person, we’ll limit the amount of contact we have with you and limit when we enter your home to reduce the risk to you, your family and our colleagues. Please be aware that some of our colleagues are shielding or managing care responsibilities so you may see a slower response to some services. We will do all we can to limit the impact this has on you and will always prioritise services that support your health and safety and any customers in immediate danger.

We’re also continuing to provide employment and financial support and support our communities.

Our cafes are currently open for takeaways only. We’ll also look to repurpose these to support food distribution to vulnerable customers and will continue with our welfare calls through our Buddy Club.

We’re here to help

We know that this is a really difficult time for everyone. If you are worried about paying your rent or finding things difficult, please contact us.

There are several ways you can contact our customer service team: