Fire Kills

We want to keep all our customers safe from fire, that’s why we’re asking you to keep communal areas clear.

We want to keep all our customers safe from fire, that’s why we’re asking you to keep communal areas clear.

These areas also act as escape routes, if they are cluttered or blocked, you won’t be able to use them if a fire broke out.

Please clear the routes

Communal areas are the hallways, corridors, stairs, walkways, and spaces under the stairs in your building. If you have any of the following stored in one of these areas, please move it somewhere safe or dispose of it.

  • doormats

  • rubbish bags

  • bicycles

  • prams

  • toys

  • shoes

  • furniture


Need help moving items?

If you have large items to get rid of, contact your local council who may be able to offer discounted or free collection (depending on your circumstances). You can also take items to your local recycling centre.

What if items are left in the communal areas?

Our Housing colleagues will frequently visit the buildings to check the areas are clear of clutter.

If they see any items that need to be removed, they will in the first instance knock the door or they will place a notice on the item, asking for it to be removed within 24 hours if they can’t get hold of you.

If it isn’t removed after 24 hours it will be taken into storage, and you’ll be charged £10 to cover the storage cost. Items will be stored for a short period and if not claimed, we’ll send it to charity or to a recycling centre, but we always prefer to return them to their owner.

Celebrating safely

To help keep our communal areas clear we must also ask you to not put up any seasonal, festive, or religious decorations that could catch light, such as wreaths, paper decorations, bunting etc. We’re not trying to be party poopers honestly, we just much prefer to not take chances and to keep you, your families, and your neighbours safe.

If we do have to remove any decorations, we won’t charge you for storing these. We’ll keep them safe and return them to you as soon as possible.

Thank you in advance for helping us to keep you safe in your home.

If you have any questions, please contact us.