21 January 2021
Sounds boring? Far from it! It’s a very important group for customers, our communities and Abri (read on). But we need your help. We’re looking for fresh new faces to join us.
So, what is resident scrutiny?
In a nutshell, it’s about Abri’s customers looking at the services they receive and finding out what’s good, what’s bad, what’s missing and how things can be better.
Abri has big ambitions for customer service, it wants to be in the top ten for customer satisfaction. But to achieve this it will need our input and insights.
A mouthpiece for Abri? Certainly not!
We are an independent group, made up entirely of customers and some independent members. Our role is to hold Abri to account. We decide what aspects of service we will scrutinise. And we will deliver hard hitting reports based on evidence and resident experiences.
Resident scrutiny has no real influence? Quite the opposite.
We monitor how Abri is performing and what decisions it’s making as a business. We also keep an eye on the recommendations we’ve made to make sure where these are agreed they are implemented.
The scrutiny group is so important that it’s even linked to the Board of Abri. It keeps an ongoing interest in our work. We represent customer interests at key committees. And once a year we run a Co-Regulation event where we meet the Board and Executive Team and challenge them on decisions made during the year.
What’s in it for you?
You can be part of making a positive difference to the communities you live in. You will work as part of a friendly team. And, if you want to, you can take responsibility for leading on certain projects. You’ll have a chance to develop new skills. You’ll feel involved and valued.
Abri will provide all the equipment you need, and training to help us fulfil our role effectively.
When and where does the group meet?
At the moment we’re meeting from the safety of our own homes. But when it’s safe to, we’ll look to arrange face to face sessions with all travel expenses paid. And for those with transport issues there will always be the opportunity to join meetings remotely.
The group meets monthly with breaks for the summer and around the festive period. In terms of timing, we’ll figure out what works for all our members, for example trying to avoid unmovable commitments, school pick ups etc - we’ll find a way for people to get involved.
How do you get involved?
If you want to get involved in resident scrutiny get in touch with Charlotte Payn by Monday 22 February 2021. And in 200 words or less, tell us why you want to get involved and what you think you can bring to the role.
If you want to know more why not pop in to one of our open day sessions where members of the Group will be available to answer your questions and discuss the opportunities further. Just click on the date you wish to join and you'll be taken straight to the online meeting.
Wednesday 3 February, 4-6pm
Friday 5 February, 9-11am
Tuesday 9 February, 8-10am
Thursday 11 February, 11am-1pm
Monday 15 February, 4-6pm
Thursday 18 February, 2-4pm
If this doesn’t sound like your cup of tea but you’d still like to get involved in other projects or share your views, drop us an email at VOC.Customerengagement@abri.co.uk as there’s so much happening we want you to be a part of.